Develine Company is a member of Softline Group. Softline’s best practices are being used to satisfy clients in the USA, Europe and Ukraine. We are a Softline Group company with business focus on Germany and Western markets. We use all resources and processes that have been developed and implemented by Softline during more than 11 years of successful work. Our best client is the Ukrainian Government – we do high quality work and deliver on time. Please see a partial customer list of Softline Group below. In addition, we have several large clients who are under non-disclosure and not listed below.
The Nielsen Company
www.nielsen.com
The Nielsen Company, formerly known as VNU Group B.V., is a global information and media company with leading market positions and recognized brands in marketing information (ACNielsen), media information (Nielsen Media Research), business publications (Billboard, The Hollywood Reporter, Adweek) and trade shows. The privately held company is active in more than 100 countries, with headquarters in Haarlem, the Netherlands, and New York, USA.
"... we are very satisfied with your flexibility, reactivity and quality of work.
Looking forward to another fruitful collaboration."
Emmanuelle Guillaume
Client Service Director
Nielsen Global Services France
SPIDER Management Technologies Ukraine
Global Registered Education Provider Project Management Institute
www.spiderproject.com
3d National Ukrainian Conference "Practices of Project Management Optimization"
"... I want to thank you for your participation in the Project Management Conference... Your report (on building a Project Office along with operational activity of a company going) was recognized as actual and interesting for the audience. Most of the conference attendees have expressed it! I am very glad that you made your speech on our conference! I keep being admired by you."
Darina Veretenko
Deputy Director
Ingersoll Rand International Sales Inc
Global manufacturer of air compressors & machinery
www.ingersollrand.com
Company and Project Background
Ingersoll-Rand ( Fribourg, Switzerland), a Fortune 500 company, is a global manufacturer of air compressors and compressed air machinery. Ingersoll-Rand’s logistics management legacy system processed orders and inquiries from distributors to warehouses worldwide. The legacy system was not reliable or able to adapt easily to changing business needs.
Our Solution
Softline Group replaced the entire legacy system with a single web-based solution. Softline Group designed, architected, and implemented a secure web-based solution. The existing business rules were completely reengineered using secure solution tools: LDAP, SSL, HTTPS, Backups, Monitoring and Logging. Both the “new” and “old” systems were designed to operate in synchronous mode with interoperability.
Client Benefits
Serving the User community worldwide, the new web-based solution has improved the business line, ensuring order data consistency across the company and architecture designed to support future growth (WAP, Web-services, etc.).
Ukrtelecom
Ukrainian national telecommunication operator
www.ukrtelecom.ua
Company and Project Background
Ukrtelecom is Ukraine’s primary network "backbone for the national telephone company. This telecommunications provider, which encompasses 12 technical maintenance centers and 137 division offices, requested a system that would automate their operational business processes with an Operational Support System / Business Support System (OSS/BSS). The project objectives were to:
- Cover all centers and divisions;
- Provide a comprehensive data warehouse for all primary network resources;
- Provide flexibility for business rules and process changes;
- Increase the availability and reliability of network services;
- Increase profits by using more of the infrastructure more efficiently.
Our Solution
The project required development and deployment of a comprehensive inventory management system, with physical (SDH, DWDM, Ethernet etc.) network resources, logical network resources, fault management, mediation management, and network planning. Following analysis, Softline Group also designed a budgeting and financial planning tool. Softline Group distributed and installed this system at all centers and divisions and performed staff training.
Client Benefits:
- Optimized network resource utilization;
- Improved capacity planning, bandwidth allocation and service design;
- Ensured 24/7 network availability and the ability to solve network problems quickly and efficiently;
- Accelerated return on investment by optimizing network resource utilization;
- Automated service provisioning, freeing network personnel from performing time-consuming manual activities;
- Reduced operational costs by streamlining business processes;
- Maximized efficiency.
"Ukrposhta"
Ukrainian National Post Office
www.ukrposhta.com
Company and Project Background
The Ukrainian Postal Service was in need of an integrated financial management system. The various levels within the agency; from the General Directorate to regional post offices and district post offices each had separate accounting applications. Due to difficulties in consolidation, more than one month was required to prepare consolidated financial reports. Reporting was inaccurate and required significant manual intervention, including data entry. As only the consolidated data was available, it was impossible to drill down into detail data to reconcile or resolve mistakes. Softline Group was asked to create a straightforward, consolidated business process system.
Our Solution
Softline Group delivered a uniform and integrated financial management information system for all levels of the postal service. The structure of the system allowed authorized maintenance of the business tax and management accounting functions. The system is implemented in the 21 regions of Ukraine and in the General Directorate.
Client Benefits
- Improved data efficiency and integrity;
- Increased profitability and reduced costs;
- Provided User support including complete and timely information;
- Simplified documentation;
- Extended information monitoring and analysis capabilities;
- Increased the quality and speed of data distribution to key officials.
Cabinet of Ministers of Ukraine
Ukrainian governmental branch
www.kmu.gov.ua
Organization and Project Background
The Cabinet of Ministers of Ukraine is the highest governmental body within the Executive Branch. In a move to simplify information sharing and create better transparency for Ukrainian citizens, the Ukrainian Cabinet of Ministers wanted to establish an e-Government portal that would offer quick and effortless access to all services and documentation, providing the general public with the support they need.
Our Solution
Softline Group developed a powerful, scalable, extendable, and secure platform for building e-Government services, and consolidated and streamlined the existing government web resources. The portal includes various services and sections customized for each target community, with an interface offered in three languages. The platform addresses all security requirements and was developed to adapt to any organizational or process changes
Client Benefits
The diversity of services and valuable information available 24x7 on the Uriadovy Portal not only promotes political activity for Ukrainian citizens and the government but helps to create a positive image of Ukraine, building favorable conditions for attracting foreign investment. In addition the portal offers users the ability to:
- Access current reliable on-line information about life in Ukraine;
- Locate policy decisions, executive legislation, and other legal documents;
- Make proposals on governmental projects and in doing so participate in the governmental decision making process;
- Utilize many other features which ensure community feedback.
UMC (Ukrainian Mobile Communications)
Leading mobile operator in Ukraine
www.umc.ua
Company and Project Background
Ukrainian Mobile Communications (UMC), a leading mobile operator in Ukraine, serves approximately 14.6 million subscribers. The company was looking to offer a pre-paid service as a way to better serve their customers' billing needs. UMC sought ways to manage their clients’ prepaid accounts as well as gather and maintain statistical and reporting data.
Our Solution
Softline Group developed “Puma” (Prepaid User Management Application). In conjunction with existing applications, the Puma system enables the complete operational range for prepaid services, statistical reporting, data gathering, primary processing, and future functional growth based on standard web-based interfaces.
Client Benefits
- The automation feature provides UMC real-time data and the following functions:
- Card management (creation, load, activation, card expiration and renovation, extraction);
- Services management (opening, closing, pausing and termination of service);
- Automatic notification to clients for critical balance, expiration date, etc;
- Customer management (keeping personal records, automatic registration of customers, personal data, user group management);
- Clustomer migration to the contract system (PostPaid);
- Additional service tariffs, which are not accomodated by the existing prepaid service platform;
- Data storage and reporting for state and other agencies;
- Statistical analysis supporting new business development and planning;
- Financial analysis necessary for tracking financial goals and progress , as well as tax and financial reporting;
- User retrieval of statistical and financial data.
KiyAvia Company
Ukrainian Travel Agency
www.kiyavia.com
Company and Project Background
The Ukrainian Air Services Agency, KiyAvia Joint Stock Company, works with more than 500 airlines world-wide. KiyAvia needed a new system solution to improve the speed and accuracy of their data gathering system. Their highly paper-based and phone-based processes meant that their business systems were often out of synch with the actual status of services and sales, resulting in incorrect and/or delayed revenue recognition and reporting.
Our Solution
Softline Group automated the status update processes and created a corporate enterprise management information system that tracks all outstanding update requests and their status. In addition, the system handles all reporting, sales, financial services, and account management activities with airlines and other agencies, as well as communication between branch offices and the main office.
Client Benefits
- Complete data retrieval of information such as tickets sold, services provided, and all sales activity in any region of Ukraine;
- More timely and accurate profit calculation;
- Automated integration of data from business support systems directly to the accounting system, eliminating the opportunity for human error.
Ukrainian State Employment Office
National Employment Services
Company and Project Background:
The State Employment Office of Ukraine is a large governmental agency comprised of 648 district employment centers and 27 regional employment centers. Their legacy system, written in the Clipper environment, was used in approximately 400 of the office’s employment centers. Over time, this system became outdated and inefficient, and unable to handle major policy and process changes within the agency. In addition, the system:
- Did not cover the State and the regional levels;
- Did not have data distribution and consolidation functionality;
- Broke down often leading to the time consuming process of reconstructing lost data.
Our Solution
Softline Group developed an Integrated Information Analytical System (IIAS) to accommodate needs at the district, regional and state levels. The system fully supports new policies of the State Employment Office. The system is distributed nation-wide and includes data distribution and dictionary synchronization functionality. The system, completed in Q1 2004, is currently implemented at all Employment centers. Softline Group helped create and implement new business processes and procedures, and aided in the ergonomic arrangement of offices and work areas.
Client Benefits:
- Provides real time data to regional and central offices;
- Supports new and more effective queuing - free client processing;
- Has a much more effective graphical user interface;
- Provides centralized administration and policy definition;
- Facilitates changes required by new legislation;
- Satisfies all current requirements and provides flexibile support for future changes.
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